Chains & Letters

Terms of Service

Acceptable Use

You agree to use our services responsibly and lawfully:

  • No illegal or harmful content
  • No reverse engineering of our systems
  • No unauthorized access attempts

Intellectual Property

Platform Ownership

We retain all rights to the platform's code, design, and infrastructure. You receive a limited license to use our services.

Your Content

You maintain ownership of content you upload, granting us a non-exclusive license to process it for service delivery.

Liability

Our total liability is limited to fees paid during the 6 months preceding any claim. We exclude liability for:

  • Indirect/consequential damages
  • Third-party integrations
  • Force majeure events

Service Terms

Availability

99.9% uptime SLA for paid plans

Modifications

30-day notice for significant changes

Account Management

Free Tier
Cancel anytime
Paid Plans
14-day refund policy

Downgrades take effect at next billing cycle

Termination

By Us

May suspend immediately for violations, with 30-day notice for other reasons

By You

Free plans: Immediate. Paid plans: End of billing period

Payment Terms

Billing

Recurring charges, 3% fee for manual invoices. Failed payments result in 7-day service suspension.

Price Changes

60-day notice for existing customers, effective at renewal

Governing Law

Dispute Location

All claims filed in San Francisco County, California

Law Applicable

California state laws, excluding conflict laws

Last Updated

February 2025 - View Privacy Policy

Fair Terms for All

We maintain transparent agreements and prioritize user-friendly policies