Clear, Fair Terms for Every User
Chains & Letters is committed to transparency, fairness, and your rights as a user.
Terms of Service
These Terms of Service ("Terms") govern your use of Chains & Letters ("we", "us", or "our"). By using our services, you agree to these Terms. Please read them carefully.
Acceptable Use
- No illegal, harmful, or abusive content or activity
- No reverse engineering, hacking, or unauthorized access
- Respect the rights and privacy of others
Account & Content
- You are responsible for your account and keeping it secure
- You own your content; you grant us a license to process it for service delivery
- Do not upload content you do not have rights to
Service Terms
- 99.9% uptime SLA for paid plans
- We may modify or discontinue features with 30-day notice for significant changes
- Support is provided via email
- Free and paid plans available
Payments & Refunds
- Recurring charges for paid plans; 3% fee for manual invoices
- 14-day refund policy for paid plans
- 60-day notice for price changes (effective at renewal)
- Downgrades take effect at next billing cycle
Termination
- You may cancel free plans anytime; paid plans end at billing period
- We may suspend or terminate accounts for violations or with 30-day notice for other reasons
- Upon termination, your data will be deleted as described in our Privacy Policy
Liability & Disclaimers
- Our total liability is limited to fees paid in the 6 months before a claim
- No liability for indirect, consequential, or third-party damages
- No warranties; service provided "as is"
Governing Law
- All claims filed in San Francisco County, California
- California state law applies (excluding conflict laws)
Changes to Terms
- We may update these Terms from time to time
- We'll notify you of significant changes via email or in-app notice
Contact
Questions? Contact our support team at support@chainsandletters.com
Fair Terms for All
We maintain transparent agreements and prioritize user-friendly policies.
View our Privacy Policy