Chains & Letters

Clear, Fair Terms for Every User

Chains & Letters is committed to transparency, fairness, and your rights as a user.

Terms of Service

These Terms of Service ("Terms") govern your use of Chains & Letters ("we", "us", or "our"). By using our services, you agree to these Terms. Please read them carefully.

Acceptable Use

  • No illegal, harmful, or abusive content or activity
  • No reverse engineering, hacking, or unauthorized access
  • Respect the rights and privacy of others

Account & Content

  • You are responsible for your account and keeping it secure
  • You own your content; you grant us a license to process it for service delivery
  • Do not upload content you do not have rights to

Service Terms

  • 99.9% uptime SLA for paid plans
  • We may modify or discontinue features with 30-day notice for significant changes
  • Support is provided via email
  • Free and paid plans available

Payments & Refunds

  • Recurring charges for paid plans; 3% fee for manual invoices
  • 14-day refund policy for paid plans
  • 60-day notice for price changes (effective at renewal)
  • Downgrades take effect at next billing cycle

Termination

  • You may cancel free plans anytime; paid plans end at billing period
  • We may suspend or terminate accounts for violations or with 30-day notice for other reasons
  • Upon termination, your data will be deleted as described in our Privacy Policy

Liability & Disclaimers

  • Our total liability is limited to fees paid in the 6 months before a claim
  • No liability for indirect, consequential, or third-party damages
  • No warranties; service provided "as is"

Governing Law

  • All claims filed in San Francisco County, California
  • California state law applies (excluding conflict laws)

Changes to Terms

  • We may update these Terms from time to time
  • We'll notify you of significant changes via email or in-app notice

Contact

Questions? Contact our support team at support@chainsandletters.com

Fair Terms for All

We maintain transparent agreements and prioritize user-friendly policies.

View our Privacy Policy