Chains & Letters

Your Privacy, Our Priority

Chains & Letters is built from the ground up to protect your data and your trust. We believe privacy is a right, not a feature.

Privacy Policy

This Privacy Policy explains how Chains & Letters ("we", "us", or "our") collects, uses, and protects your information when you use our services. We are committed to transparency and respecting your privacy at every step.

Information We Collect

  • Account details (name, email, password)
  • Client data you provide (forms, appointments, communications)
  • Usage data (device/browser info, log data, analytics)
  • Cookies and similar technologies

How We Use Your Information

  • To provide and maintain our services
  • To communicate with you about your account or updates
  • To ensure security and prevent fraud
  • To analyze and improve our platform (using anonymous analytics)

How We Share Your Information

  • We never sell your data.
  • We share data only with essential third-party providers (e.g., hosting, analytics, email) under strict agreements.
  • We may disclose information to comply with legal obligations or protect rights and safety.

Security

  • Data encrypted in transit and at rest (AES-256, RSA-4096)
  • Access controls and regular security reviews
  • Continuous monitoring and improvement

Your Rights

  • Access, correct, or update your information at any time
  • Export your data through your account
  • Request deletion of your account and data
  • Opt out of non-essential cookies and analytics

Data Retention

  • We retain your data only as long as necessary to provide our services and comply with legal obligations
  • Deleted data is removed from backups within 30 days

International Transfers

Your data may be processed outside your country, but always with strong safeguards and in compliance with applicable laws.

Children's Privacy

Chains & Letters is not intended for children under 16. We do not knowingly collect data from children under 16.

Changes & Contact

We may update this policy from time to time. We'll notify you of significant changes via email or in-app notice.
Questions? Contact our privacy team at privacy@chainsandletters.com

Committed to Your Privacy

We maintain transparency in all data practices and continuously improve our security measures.